Croco Casino Privacy Policy

This Privacy Policy explains how Croco Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It is intended for customers in Australia and applies to information handled through Croco Casino digital services.

By using Croco Casino, you acknowledge that your information may be processed as described below. We encourage you to read this policy carefully and review it from time to time. Our services are available only to people aged 18 or over, and some information may be required to confirm eligibility and protect the integrity of the platform.

Information We Gather

Croco Casino may collect information that you provide directly, information generated through your use of the website and information received from authorised third parties. The type of information collected depends on the services you use and the circumstances in which it is obtained.

• Identity details, such as your name, date of birth and residential address.
• Contact details, including your email address and other information used to communicate with you.
• Account credentials and profile information associated with your Croco Casino account.
• Transaction details relating to deposits, withdrawals, bonuses and other account activity.
• Verification information required to confirm identity, age, account ownership or compliance with applicable procedures.
• Technical information, such as your IP address, browser type, device details, operating system and approximate location.
• Information about gameplay, preferences, interactions with the website and communications with our support team.

You should provide information that is accurate and current. Where you submit information about another person, you should have the authority to do so and should ensure that the person understands how their information may be used.

How We Use Personal Data

We use personal information for legitimate operational, security and customer service purposes. Processing may be necessary to provide the services you request, manage your account and maintain a safe online gaming environment.

• To create, administer and maintain your account.
• To process deposits, withdrawals and other authorised transactions.
• To verify identity, age and account information.
• To detect and prevent fraud, unauthorised access, money laundering, collusion and other misuse.
• To provide customer support and respond to enquiries.
• To personalise website content and improve the performance of our services.
• To send service messages, account notices and other important communications.
• To provide promotional communications where permitted and where your preferences allow them.
• To analyse activity, troubleshoot technical issues and develop new features.
• To meet applicable legal, regulatory, contractual and risk management obligations.

Where required, you may be able to manage marketing preferences through your account or by using the instructions included in a promotional message. Operational communications about security, transactions or important account matters may still be sent when necessary.

Cookies and Similar Tools

Cookies are small data files placed on your device when you visit a website. Croco Casino may use cookies, software development kits, pixels and similar technologies to remember settings, support account functions and understand how visitors use the platform.

• Essential technologies help with login sessions, security, navigation and core website functionality.
• Preference technologies remember choices such as language, display settings or other selected options.
• Analytics technologies help us measure traffic, identify errors and improve website performance.
• Marketing technologies may assist with relevant advertising or campaign measurement where permitted.

You can often control cookies through your browser settings. Disabling certain cookies may affect account access, game functionality or other features. Cookie settings may also vary by device and browser, so changes made on one device may not apply elsewhere.

When Information Is Shared

Croco Casino does not share personal information indiscriminately. Information may be disclosed where it is needed to operate the platform, process transactions, protect customers or meet a lawful and reasonable business purpose.

• Service providers that support hosting, payment processing, identity checks, fraud prevention, customer support, analytics or technical operations.
• Professional advisers, auditors and insurers where their involvement is appropriate.
• Business partners involved in providing a requested service, subject to suitable safeguards.
• Authorities, courts or enforcement bodies when disclosure is required or reasonably necessary to protect rights, safety or the integrity of the platform.
• Relevant parties in connection with a business sale, restructuring, merger or transfer of assets.

Third parties receiving information are expected to handle it securely and only for authorised purposes. Croco Casino may also share aggregated or de-identified information that does not reasonably identify an individual.

Protecting Your Information

We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures may include access controls, monitoring, secure transmission methods and internal procedures for handling sensitive information.

Access to personal information is limited to people and providers who need it for an authorised purpose. We also take steps to promote secure account practices. You are responsible for keeping your password and account credentials confidential and should notify us promptly if you believe your account has been compromised.

No website, electronic transmission or storage system can be guaranteed to be completely secure. If a security incident affects personal information, Croco Casino will take appropriate steps to assess the situation, contain the issue and provide notifications where required.

How Long We Keep Data

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security monitoring and service improvement. The appropriate period depends on the type of information and the reason it was collected.

Some information may need to be retained after an account is closed to address outstanding transactions, prevent repeat misuse, resolve complaints, maintain business records or meet applicable obligations. When information is no longer required, we take reasonable steps to delete it, anonymise it or securely dispose of it.

Your Privacy Choices

Depending on the circumstances and applicable privacy rules, you may have rights concerning the personal information Croco Casino holds about you. These may include the ability to request access to information, seek correction of inaccurate or incomplete details, or ask questions about how your information is handled.

• Request access to personal information held about you.
• Ask for inaccurate information to be corrected or updated.
• Raise an objection or concern about certain uses of your information.
• Request deletion or restriction where this is available and appropriate.
• Withdraw consent where processing relies on consent, subject to any resulting limitations.
• Opt out of promotional communications while continuing to receive essential service messages.

We may need to verify your identity before responding to a request. Some requests may be limited where retaining or using information is necessary for security, legal, contractual or operational reasons. If you are dissatisfied with our handling of a request, you may seek independent guidance from the relevant privacy authority or another appropriate body.

External Providers and Links

Croco Casino may use third-party services to support payments, verification, analytics, security, communications, advertising and other functions. These providers may process information under their own privacy notices and contractual arrangements. Their handling of information is not fully controlled by Croco Casino, so you should review the relevant third-party terms where appropriate.

The website may also contain links or integrations that lead to external websites, applications or services. A link does not mean that Croco Casino endorses the external service or accepts responsibility for its content or privacy practices. Information submitted directly to a third party will be governed by that party's policies.

Processing Outside Australia

Some Croco Casino service providers or technology systems may operate in countries outside Australia. As a result, personal information may be accessed, stored or processed internationally, depending on the systems used to provide and protect the services.

Where information is transferred internationally, Croco Casino aims to use reasonable safeguards and suitable contractual or operational measures. The privacy protections available in another country may differ from those in Australia. By using the platform, you understand that international processing may occur where it supports the services or related business functions.

Changes to This Policy

Croco Casino may update this Privacy Policy when our services, technology, business arrangements or privacy practices change. A revised version will be made available through the website, and the updated date or other notice may be used to indicate that changes have been made.

We recommend reviewing this page periodically. Where a change is significant, we may provide additional notice through the website, by email or through another appropriate account communication. Continued use of the services after an update takes effect may indicate acceptance of the revised policy, to the extent permitted by law.

How to Contact Croco Casino

If you have a privacy question, wish to make a request or want to raise a concern about the handling of your information, please contact Croco Casino at [email protected]. Include enough detail for us to understand your enquiry, but do not send unnecessary payment credentials or other highly sensitive information in an initial message.

We may ask for additional information to confirm your identity and protect your account before discussing personal data. We will review privacy enquiries as promptly as reasonably possible and may request clarification where this is necessary to provide an accurate response.

Last updated: 9 September 2026